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Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!
Tickmill is looking to hire a Customer Support Officer (Turkish Speaker) to join our rapidly expanding team to assist with all client queries via live chats, emails, and phone calls for the Tickmill group.
About Tickmill.
Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).
The Tickmill Group was established in 2014, and employs over 250 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.
Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, hybrid work model, team-building events, and many opportunities for professional growth.
What will your job look like?
The successful candidate will need to handle all client queries via live chats, emails, and phone calls for the Tickmill group; and any other duty assigned by the Customer Support department.
As the Customer Support Officer, you will process appropriate verification procedures according to client classifications daily; you will also be the first point of contact for existing clients and assist internally, all other departments according to their needs.
Your role will be required to have:
- Excellent knowledge of the Turkish Language both written and oral, is a Must;.
- Excellent knowledge of the English Language both written and oral, is a Must;.
- 1-year experience in a Customer Support or Sales position in a regulated financial services company is a must.
- Deep Understanding and experience with financial products and ETDs such as Futures & Options, will be considered a big advantage;
- College or university degree;
- Organized, diligent and detail oriented;
- Computer literate, good capacity of Microsoft Office applications;
- Professionalism, work ethic, Self-motivation and a Team player;
- Positive can-do attitude;
- Willingness to do morning and afternoon shifts on a weekly basis;
- Flexible to work on Cyprus Public holidays on rotation;
- Working Hours 09:00-18:00 (1 hr. lunch break) & 14:00 – 22:00 / Monday - Friday.
Working with us you will expect:
- A Unique Opportunity for a career in a global, fast-growing company.
- Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).
- Opportunities to learn and grow through our “Employee Training & Development program”.
- A great chance to focus on your Health and Wellness through a Free Gym membership (Sanctum Spa & Fitness @Limassol Marina) and Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care.
- Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.
- Participation in our welfare investment and savings planthrough our Provident Fund Scheme.
- Remote work opportunities for all group members for a work-life balance.
- Complimentary weekly lunch & Language Courses.
Make your next Career step and apply NOW!
- Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.
