HR support [Hungary]

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HR support - Italy

Job Req ID: 16535

Posting Date: 24-May-2023

Function: HR

Location: Building 31, Budapest, Hungary

Salary: Competitive

KEY RESPONSIBILITIES:

• Provide HR customers and colleagues with an excellent HR customer service and experience by managing administrative tasks effectively and within defined SLAs.
• Manage admin tasks related to on-boarding and case management area eg. Employee record management, exit process, compliance cases, employee query management.
• Produce accurate reports, data extracts and conduct audits using MyHR (Success Factor) and other HR systems whilst ensuring adherence with confidentiality and data protection policies.
• Demonstrate a knowledge of HR policies and practices and an understanding of employment law and/or relevant standards and codes that underpin HR policies and processes.
• Take personal ownership for resolving HR requests and tasks by working beyond organisational and functional boundaries; Challenge customer requests which do not align with BT policies and practices.
• Proactively contribute to the HR Services team agenda by owning the delivery of continuous improvement and highlighting opportunities to enhance the customer experience.

Employee Service:

• Provide HR customers and colleagues with an excellent HR customer service and experience.
• Continuously working on process improvement and better colleague experience in line with global approach.
• Be expert in HR System and support stakeholders and colleagues in HR Admin tasks for the relevant HR related process during the whole employee lifecyle.

CAPABILITIES/SKILLS

• Ability to meet the customers’ needs in line with the business requirements.
• Flexible and adaptable
• Experience of working in similar role and environment
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals.
• Proficient on all MS Office applications in particular Outlook and Excel
• Language skills: English & Italian on a fluent level
• Advantage: any other European Language.

Why this job matters

The HR Ops. Advisor assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures, and recruiting.

What you’ll be doing

1. Assists with the implementation of related people strategies and standard operating procedures to support the achievement of the overall organisational strategic and operational objectives.
2. Assists with the delivery of processes and procedures for the organisation and ensures timely and accurate reporting of information, meeting all legal and regulatory requirements as well as performance objectives such as performance reviews and goal setting.
3. Assists in the delivery of specified function personnel record keeping related to matters such as new hires, employee reviews, promotions, transfers and separations and ensures that personnel records meet all standards of accreditation.
4. Works alongside HR professionals to support the implementation of transformation and change projects to improve the effectiveness of the business function.

The skills you’ll need

Policy

Regulatory Compliance

Data Analysis

Communication

HR Service Delivery

KPI/Metric Monitoring

Issue Resolution

Change Management

Performance Management

Business Process Improvement

Stakeholder Management

Project/Programme Management

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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