Outreach Specialist/Call Center
Location: Baltimore, Maryland
Description: UnitedHealth Group is currently seeking to employ Outreach Specialist/Call Center right now, this vacancy will be reside in Maryland. More complete informations about this vacancy opportunity please give attention to these descriptions. Position Description:
As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional cul! ture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.
Positions in this function perform various duties related to the fulfillment of prescription orders. Interprets physicians' prescriptions and creates order, accesses, inputs, and retrieves prescription information from computer system, verifies whether order is reimbursable. Dispenses any or all of the following: unit doses, specialty pharmaceuticals and injectibles; may compound medications. Consults with customers, patients and/or physicians regarding use of medications and potential drug interactions. Consultations may be telephonic or in person. Reviews and approves/denies requests for prescription prior authorizations. Pharmacists must have a current license without restrictions and Pharmacy Technicians must have current state license or national certification wi! thout restrictions based on regulatory requirements of worksit! e.
Primary Responsibilities:
Enter prescriptions and verifying appropriate information
Contacting patients, pharmacists and doctor's offices to resolve claims issues
Process prescriptions (from intake to order completion)
Resolve customer issues; ensuring accurate information is provide
Consistently meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record
Extensive work experience within own function.
Work is frequently completed without established procedures.
Works independently.
May act as a resource for others.
May coordinate other's activities.
Requirements
Requirements:
1+ years Outbound Call Center experience.
Intermediate to advanced knowledge of computer proficiency and Windows based applications.
Ability to work independently or as a team
Ability to mu! lti task and self prioritize
1+ years in a customer service role.
High School Diploma/GED
Assets:
Recent Outbound Call Center experience.
Recent Customer Service experience. UnitedHealthcare Medicare & Retirement is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.
That's how it is at UnitedHealthcare Medicare & Retirement. Everyday, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.
Here, you will discover a culture that grows through chal! lenge. That evolves by being flexible. That succeeds by staying true to! our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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If you were eligible to this vacancy, please deliver us your resume, with salary requirements and a resume to UnitedHealth Group.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Thu, 13 Jun 2013 16:58:28 GMT
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